Home
/
Help
Help
Help
How do I log in?
If you are an active PDA Member, please login with your username and your unique password. Or you can use our Username/Password reminder service to receive
your username/password automatically via email. If you are experiencing difficulties, please contact the Membership department at membership@pda.org.
How do I change my Password?
After you have logged in, click on Create Password to reset your password immediately or call PDA at +1 (301) 656-5900.
How can I find out my Membership number?
Your membership number is located on the front of you membership card. Your membership card was mailed to you when you became a PDA member or when you renewed your membership. If you have lost your membership card, please use our Membership Number/Password reminder service to retrieve your PDA membership number. If you are experiencing difficulties, please contact the Membership department at membership@pda.org.
How do I become a PDA member?
Visit pda.org/join to learn about membership tiers, explore benefits, and become a member today!
How do I renew my PDA membership?
The fastest way to renew your membership is online! Login with your username and password and click on Renew Membership to visit the Membership Renewal Portal.
If you have forgotten your member username or password, please use our Username/Password reminder service. You can also renew over the phone
by calling +1 (301) 656-5900 or by sending your renewal application form to membership@pda.org.
What benefits do I get as a PDA member?
Visit pda.org/joinrenew to view the full list of current membership benefits.
What is my PDA Membership status? When does my membership expire?
If you are unsure of your PDA membership status or your membership expiration date, please log in to your profile and visit My Account or contact our Membership Services Department at membership@pda.org or +1 (301) 656-5900.
What happens to my PDA membership if I move or change companies?
Your membership is owned by you personally. If you have changed companies, retired or have simply moved, your PDA membership still belongs to you. Please do not create a new account and update your profile information by logging to your account and visiting
Update Profile. If you do not have access to your email and would like to request information about your membership status, please contact the Membership
Services Department at membership@pda.org or +1 (301) 656-5900.
Have you received my payment?
If your payment question regards membership, please contact us at membership@pda.org.
If your payment question regards registration for a conference or course, please contact us at registration@pda.org.
If your payment question regards a publication or subscription, please contact publications@pda.org.
If your payment question regards registration for a conference or course, please contact us at registration@pda.org.
If your payment question regards a publication or subscription, please contact publications@pda.org.
Do you have a corporate membership?
We do not offer corporate memberships.
Membership refunds, transfers and cancellations.
PDA only refunds overpayment of membership dues. Memberships are non-transferable and cannot be cancelled. If an employee has left your company and you are still receiving mail/emails for this person please see "Remove an old employee from our mailing list" below.
Remove an old employee from our mailing list.
Please send an email with the first name, last name and company name to info@pda.org.
Note: Please include REMOVE in the subject line.
If we have not answered your question, please contact us at membership@pda.org.
Note: Please include REMOVE in the subject line.
If we have not answered your question, please contact us at membership@pda.org.
How do I register for an event or training course?
You can register online for any event or training course by visiting our Global Event Calendar.
What are my payment options?
You may submit payment by credit card (American Express, Visa, MasterCard, Diners Club) or check. Payment must be received prior to the event or training course that you are attending.
When do I receive confirmation?
Your registration is confirmed once payment has been received. Please allow one week for receipt of confirmation. You will receive your confirmation via email, fax or mail. Please include all contact information on the registration form.
Can I cancel my registration?
Please adhere to the refund policy at the bottom of the registration form of the event or training course that you have registered for. If you are past the refund period, substitutions are welcome. Substitutes must register at the prevailing rate.
How can I obtain a receipt for registration?
You will receive a receipt upon registration. Should you need an additional copy, you may obtain a receipt by contacting:
Registration: registration@pda.org
Registration Europe: registration-europe@pda.org
Training: training@pda.org
Training Europe: training-europe@pda.org
How can I obtain an attendee list for an event?
An attendee list will be provided onsite with event or training course materials at the registration desk.
How can I start receiving PDA emails?
If you have not previously signed up to receive our emails, please visit our Email Sign Up page.
How do I receive my membership discount when ordering publications?
PDA members receive significant discounts on all PDA publications and multi-media training programs. To receive your PDA membership or government discount, please remember to login with your PDA member ID number and password when you order through the PDA bookstore.
Can I set up an account or place order using a purchase order?
PDA requires prepayment on all publications orders before shipping. Payment can be made by credit card, US check or wire transfer.
Our company requires invoice before we send in payment.
Please email your order to publications@pda.org. We will promptly send an invoice for your order.
What are the shipping/handling prices?
Please see the shipping guidelines.
Can you ship my order by UPS overnight or second day air?
Yes we can, please contact us at publications@pda.org for a quote.
Can I use my own shipping account?
Yes, please check "I want to supply my own shipping account" and fill in your shipping account number when you order through PDA bookstore. You may also indicate this information on your Order Form when mailing in a payment.
How can I receive a tracer on my order?
Please contact us at publications@pda.org.
Can I return something I ordered?
Refunds or replacements will only be issued if the product was received damaged.
I ordered digital files, can I download them directly?
Your files are available for download immediately after purchase. Please login with your PDA username and password, by visiting "My PDA Account" in the upper right navigation area. Then select "Recent Digital Purchases". The digital file you purchased will be listed here. You will be asked to open the PDF file with a password; this password is the same as your PDA password (case sensitive). Once you have purchased
your digital file you have 30 days to download it before it your purchase expires. If you have any questions please contact us at publications@pda.org.
Is it possible for a PDA member to use an agency or bookseller to order PDA documents?
Yes, please remember to provide your PDA member ID number and / or member name with your order form and payment. Refunds are not granted if this information is not provided upon purchase.